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What to do When You Have Library Fines

How can I pay my library fines?

  • Pay by cash at the Library Service Desk.
  • Pay online. The link to do so can be found within your Library Account HERE.
    • Once you are logged in, click on "Resources" located in the top left, and choose "Online Fine Payments".

How do I avoid late fees and lost items?

  • Review Your Library Account to ensure you know what items you have borrowed, when to return your items, and to renew an item if you know you want it longer or know you will not be on campus to return the item. Library account can be accessed HERE
  • You can also renew items by phoning us at 403-529-3867 in Medicine Hat or at 403-362-1690 in Brooks.

How much do library fines cost?

Any Library fines that accumulate in your account will depend on what type of items are late and how long it is overdue.

Fines

Per Hour

Per Day (or portion of)

Maximum

Notes

Circulating books, AV items, Curriculum materials

 

$1.00

$15.00

All fines accumulate per item.

Laptops, iPads/CVP's

 

$20.00

$200.00

 

Reserve items

$1.00

 

$15.00

 

Items with Holds

 

$2.00

$30.00

 

Library/MM equipment

 

$10.00

$50.00

 

Lost items

Replacement fees will vary depending on the value of the material(s), plus a $10.00 processing fee.

What do I do if I feel a fine or fee was applied unfairly to my library account?

If you feel a fine and/or fee was charged unfairly, you should speak to a staff person at the Library Service Desk.

A Fines Appeal Form is available online HERE, or in paper at the Library Service Desk.

Reasons why fines cannot be appealed include, but are not limited to:

  • Lack of awareness/knowledge of lending rules
    • Find lending rules HERE
  • Failing to note due dates
  • Failing to renew on time
  • Failing to receive courtesy and overdue notices
  • Failure to return materials because borrower was out of city/country

More Questions?

Visit our Library FAQ for more info HERE